Lone Mountain Animal Hospital COVID-19 Update

Recently, a tiger tested positive for COVID 19 at the Bronx Zoo. It is believed that the tiger caught the virus from a keeper at the zoo, who was also COVID 19 positive but not showing symptoms.

This has obviously led to the question: “Can domestic pet cats (and dogs)” catch COVID 19?”

There are well over a million people who have been tested for positive for COVID 19 and only four pets have (two dogs and two cats) all from homes with COVID 19 positive owners.

An animal health lab, IDEXX Laboratories, Inc., which is developing a diagnostic test for COVID-19 in pets, released a statement on March 13th that out of thousands of samples from cats and dogs with upper respiratory symptoms none tested positive for COVID-19.[2]

Likewise, Trupanion, a pet insurance company with 500,000 members has seen no uptick in claims for respiratory diseases in pets.[5]

The advice from the CDC is that there is no evidence that pets can spread COVID 19 to humans or become sick with COVID 19. “CDC is aware of a very small number of pets, including dogs and cats, outside the United States reported to be infected with the virus that causes COVID-19 after close contact with people with COVID-19. CDC has not received any reports of pets becoming sick with COVID-19 in the United States. To date, there is no evidence that pets can spread the virus to people.”[1]

If a pet owner does become sick with COVID-19, it is recommended that that they restrict contact just like they would if they were around other humans. If possible, have another member of the household look after pets. It is also recommended that pet owners who are sick should avoid petting, snuggling, being kissed, and sharing food. If sick pet owners must interact with their pets, it is recommended that they wear a face mask and wash their hands before and after.

The doctors and staff, like everyone else, are watching the situation closely. However, our advice and recommendations based on information from the CDC’s website, along with the American Veterinary Medical Association (AVMA) website.[3]

At Lone Mountain Animal Hospital, we have made a number of changes to respond to this crisis.

We have temporarily changed our hours to 7AM – 5PM, Monday through Saturday, and 8AM – 4PM on Sundays.

We are not allowing clients into the building and have instituted curbside-service.

We will collect your pet from you in the parking lot next to your car (please remember your social distance), and we will communicate with you by phone. Payment by credit card will be made over the phone. Please just call us on 702-645-3116, and we will advise you as to each step of the process when you arrive. Our lobby doors will be locked.

Please keep your phone handy and answer blocked calls and text messages during your appointment – that is how we will be communicating with you.

If you have been diagnosed with COVID-19 we ask that you try to have another member of your household bring your pet in.

We have temporarily be suspended our grooming services until further notice.

We are accepting boarders and day boarders on a case-by-case basis.

Thank you for your understanding, and support, during this difficult time. We are making these changes to try and keep both our clients and our staff safe, while still being able to look after pets.

Obviously, this is a very difficult time for everyone.

We take our responsibilities to the pet community in Las Vegas, and the surrounding area, very seriously indeed, just as seriously as we take our responsibilities to our doctors and staff.

The State of Nevada considers veterinarians an essential service…

As per NRS 414.060; NRS 414.070; Declaration of Emergency, Directive 003, March 20, 2020 section 1(a), “Essential Licensed Business” includes essential healthcare operations such as veterinary services.

… so do we.

All of our staff have their temperature checked before starting their shift, and self-check throughout the day.

We have an almost constant cleaning regiment in place throughout the hospital.

Our staff wears masks at all times, both inside and outside of the building.

We have a delivery service for food, medications, and pets.

We also have an online store through our website.

For the moment we are providing routine services, including dentals as part of our dental special. However, if you would prefer not to come in at this time, we will be continuing the dental special to later in the year.

Lone Mountain has updated our own internal protocols, including cleaning and staff interactions, and we would ask clients to understand if handshakes and hugs are no longer the norm for the time being.

This is obviously a rapidly evolving situation and so things are changing day today, but our intention is to be there for you and your pet.

[1] https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/animals.html

[2] https://www.idexx.com/en/about-idexx/news/no-covid-19-cases-pets/

[3] https://www.avma.org/resources-tools/animal-health-and-welfare/covid-19

[4]https://www.vet.cornell.edu/departments-centers-and-institutes/cornell-feline-health-center/coronavirus-update

[5]https://trupanion.com/blog/2020/03/a-fact-first-look-at-covid-19-and-pet-health/

Social Distancing in the Veterinary Hospital

Veterinary services are essential to pet health, overseeing zoonotic health, and ensuring a healthy supply of food. At Lone Mountain Animal Hospital, we are open for business, but with updated protocols to comply with social distancing and to protect both our staff and clients.

We ask that all clients follow these guidelines as they are mandatory, not elective in ensuring public safety and in order for Lone Mountain to be open to provide veterinary services.

  • At LMAH, we are following COVID-19 social distancing guidelines by minimizing close contact between people and maintaining a 3-foot distance.
  • Only one family member is permitted in the exam room. Please have other family members wait in the car. No children are permitted in the hospital.
  • Only one client is permitted in the lobby at a time. We are currently utilizing our “dog” lobby entrance only. A staff member will receive you at the door to take your name and cell phone number.
  • If the lobby is occupied, we will ask you to wait in your vehicle. Once the lobby is clear we will call you to enter the building.
  • When leaving the building please do not return to the lobby, use the exit door located at the left side of the reception desk.
  • If waiting on tests, we ask you to wait in your car. If more time is needed you can go home and we will call when your pet is ready.
  • If your pet has a medical emergency, please alert our staff and you will be escorted into our “cat” entrance.

Please feel free to speak with our team members about any of your individualized needs at 702-645-3116. Thank you for your patronage and assistance during this time.

A Message Regarding COVID-19

A Message from LMAH Regarding COVID-19

We are currently open for business at Lone Mountain Animal Hospital. We recognize this is a difficult, stressful time for all. We value your trust in us as your family veterinarian and want to assure you we are doing our part to limit the spread of COVID-19 for the safety of both customers and our staff. In the veterinary field, we are accustomed to dealing with infectious diseases and are well-versed in the good sense of cleanliness and disinfection steps that are necessary.

At LMAH we have increased the frequency throughout the day of disinfecting common touch surfaces in our hospital and lobbies. Our staff is self-screening and reporting any fever or suspected symptoms to avoid contact with others. We are requesting that any clients with suspect symptoms or possible exposure to a COVID-19 infected person not enter the building.

People with suspect infection are asked to delay their pets veterinary visit until after they recover and those with more urgent veterinary needs should call to make arrangements. In the interest of complying with social distancing, we ask that you not bring additional family members or children along on your pet’s visit. We appreciate your assistance as we strive to keep our staff healthy so that we may continue to provide veterinary care.

How LMAH can help with social distancing in the veterinary office?

ONLINE PHARMACY

LMAH has an on-line pharmacy that is directly linked to your pet’s medical record and doesn’t require outside party communication. Your pet’s foods, medications, and health supplies can be ordered from our website and shipped directly to you. To use the online store, ensure your current email is on file with us, and you can place your on-line pharmacy request at www.lmah.net.  Look for the “Shop Now” tab at the upper right-hand side of the page.

PAY AHEAD

For those picking up pets from boarding, medical or surgical visits, we offer advance credit card payment by phone prior to your arrival.

CURB-SIDE PICKUP

In addition, curbside service is available for some visits- just call ahead to arrange with our staff if you wish to avoid coming into the hospital.

Please feel free to speak with our team members about any of your individualized needs at 702-645-3116. Thank you for your patronage and assistance during this time.

Sincerely,

Debbie White, DVM

Lone Mountain Animal Hospital Externship Program: Miranda

Say “hello” to Miranda, the newest extern at Lone Mountain Animal Hospital!

Originally from Carman, Illinois, Miranda said she has always wanted to be a veterinarian. Although, there was a period of time where she wanted to be a veterinarian and a princess. Growing up, she would try and rescue injured, baby birds and was surrounded by farmland and wildlife. Miranda went on to attend Buena Vista University where she got her Bachelor’s in Biology. Currently, Miranda is a third-year student at the University of Missouri.

“When I was young, I volunteered quite a bit at an animal shelter in my hometown,” Miranda said. “I’ve also volunteered with the National Honor Society, and during my undergrad, I volunteered at Best Friends Animal Sanctuary in Utah.” During her study abroad in Australia, Miranda also volunteered at a wildlife rehab.

She heard about the externship at Lone Mountain from an advisor, who also recommended the program to her. Now that she’s at Lone Mountain, Miranda said she is most excited to learn outside of the classroom and learn more about private practices. She is passionate about small animals and small animal exotics.

“You learn a specific way to do something in school, and every school teaches the same sorta thing, but there’s always slightly different ways to get there,” Miranda said. “So it’s interesting to see the different styles interacting with clients, and how people adapt the same ideas into what works well for them.”

In her spare time, Miranda enjoys taking her dog out for hikes, swimming, reading, and “Bob Ross paint nights.” She has three pets, including her Shepard-mix named Bear, and two cats name Lion and Tiger. And yes, it’s just like, “Lions, and tigers, and bears! Oh my!”

Welcome to the team, Miranda!

Lone Mountain Animal Hospital Externship Program: Kristina

Meet Kristina, the newest extern at Lone Mountain Animal Hospital!

Kristina is a fourth-year student at the University of Illinois and will graduate in May this year! Originally from Riverside, California, she attended schools throughout Texas before graduating from Texas A & M University for her Bachelor’s and Graduate degrees. Kristina said ever since she was in kindergarten she’s wanted to be a veterinarian.

“That’s the typical answer,” Kristina said. “But, I kind of solidified the actual [Doctor of Veterinary Medicine] idea when I got to my undergrad.”

Kristina describes her volunteer experience as being “all over the place.” She got her start with rescues, animal shelters, and fosters when she was in middle school and she also volunteered with equine programs for special needs. Since then, Kristina said she’s also volunteered with dog shows, autism awareness places, and bottle baby fostering.

“I’ve probably fostered more than 200 bottle babies in the past five or six years,” she said. “So, that’s my claim to fame in college — everyone knows me as ‘The Bottle Baby Lady!'”

Since finishing her Graduate studies, Kristina said she’s interested in epidemiology and public health. She’s also interested in exotics and zoo medicine, but most of her experience thus far has been in domestic animals. She learned of the externship program at Lone Mountain Animal Hospital from her friend, Dr. Emilee Larkin! After discussing the program with Larkin, Kristina decided to apply and is looking forward to seeing the different aspects of private practice in a different part of the country. She’s also excited to learn more about the niches of exotic animal medicine.

In her spare time, Kristina enjoys continuing her volunteer work with animals and fostering. Kristina has adopted some of the animals she’s fostered. She currently has four cats, a dog, and two African dwarf frogs.

Welcome aboard, Kristina!

Pet Dental Special 2020

Don’t miss out on our 2020 Dental Special starting February 1st, 2020!

Dental health is a very important part of your pet’s overall health! Dental problems can cause, or be caused by, other health problems. Your pet’s teeth and gums should be checked at least once a year to check for early signs of dental disease.

In honor of Dental Season, cleanings have been reduced to $157! But Lone Mountain Animal Hospital is also offering additional chances for savings!

Our Dental Package includes:

FREE Dental Exam

FREE Bath or Bath Voucher

FREE Nail Trim

FREE 30-Day Pet Insurance Trial Offer

*Up to $100 in savings and additional free services!

Click Here to Schedule an Appointment

Dental cleaning prices exclude blood work, x-rays, extractions, and other services. A full estimate will be given at the time of the dental exam or check-in.

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