A Message Regarding COVID-19

A Message from LMAH Regarding COVID-19

We are currently open for business at Lone Mountain Animal Hospital. We recognize this is a difficult, stressful time for all. We value your trust in us as your family veterinarian and want to assure you we are doing our part to limit the spread of COVID-19 for the safety of both customers and our staff. In the veterinary field, we are accustomed to dealing with infectious diseases and are well-versed in the good sense of cleanliness and disinfection steps that are necessary.

At LMAH we have increased the frequency throughout the day of disinfecting common touch surfaces in our hospital and lobbies. Our staff is self-screening and reporting any fever or suspected symptoms to avoid contact with others. We are requesting that any clients with suspect symptoms or possible exposure to a COVID-19 infected person not enter the building.

People with suspect infection are asked to delay their pets veterinary visit until after they recover and those with more urgent veterinary needs should call to make arrangements. In the interest of complying with social distancing, we ask that you not bring additional family members or children along on your pet’s visit. We appreciate your assistance as we strive to keep our staff healthy so that we may continue to provide veterinary care.

How LMAH can help with social distancing in the veterinary office?

ONLINE PHARMACY

LMAH has an on-line pharmacy that is directly linked to your pet’s medical record and doesn’t require outside party communication. Your pet’s foods, medications, and health supplies can be ordered from our website and shipped directly to you. To use the online store, ensure your current email is on file with us, and you can place your on-line pharmacy request at www.lmah.net.  Look for the “Shop Now” tab at the upper right-hand side of the page.

PAY AHEAD

For those picking up pets from boarding, medical or surgical visits, we offer advance credit card payment by phone prior to your arrival.

CURB-SIDE PICKUP

In addition, curbside service is available for some visits- just call ahead to arrange with our staff if you wish to avoid coming into the hospital.

Please feel free to speak with our team members about any of your individualized needs at 702-645-3116. Thank you for your patronage and assistance during this time.

Sincerely,

Debbie White, DVM

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